FLEET RESPONSE UPDATE ON COVID-19

Fleet Response is committed to the health and safety of our employees and minimizing interruptions to our customers as we respond to COVID-19. It is our priority to ensure our customers continue to receive excellent stability and support. The roadside assistance industry is being negatively impacted for the fleet, carrier, and OEM warranty industries due to this global pandemic. This impact includes a decrease in the number of tow vendors and drivers across the nation, higher than normal response times (ATA), and higher than normal wait times. Please be assured that Fleet Response is working diligently to minimize potential delays by maintaining constant communication with our roadside providers and customers, and continually monitoring service levels. Our Call Center and Claims Teams remain available 24/7 to assist with all ongoing and immediate roadside assistance needs. Call us at (800) 338-0619.

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